Privacy Policy
Last updated: March 27, 2026
Terralta Nature Tours respects your privacy and handles personal data received through this website in order to reply to contact requests, manage bookings, and provide support before and after each experience.
Who is responsible for the data
If you have any privacy-related question about this website or the way your data is handled, you can contact us through the following channels:
- Phone: +351 938 972 678
- Phone: +351 960 322 195
- Email: reservas@terraltanaturetours.com
- WhatsApp: Open chat
- Location: Pico Island, Azores, Portugal
What data we may receive
- Information you voluntarily send through the contact form, such as name, email, subject, and message.
- Information you share when contacting us directly by email, phone, or WhatsApp.
- Details needed to handle availability requests, bookings, and service follow-up.
How we use that information
- To reply to information, availability, and booking requests.
- To manage communication before and after the experience.
- To route or follow booking processes when the booking platform is active.
- To comply with applicable legal, administrative, and customer support obligations.
Platforms and third parties
When a booking starts through the integrated booking system, the process may be handled by FareHarbor. When you use external links or contact us through WhatsApp, Facebook, Instagram, or TripAdvisor, the privacy policies of those platforms also apply.
Cookies
This website uses technical cookies that are essential for its operation. At the moment, this includes a language-preference cookie that remembers whether you browse in Portuguese or English.
If analytics, marketing, or other non-essential cookies are added in the future, this policy will be updated accordingly.
How long we keep data
We keep information only for as long as needed to reply to your request, support the booking, and comply with applicable legal obligations. When the information is no longer needed for those purposes, it should be deleted or anonymized.
Your rights
Under applicable law, you may request access, rectification, erasure, restriction, or objection regarding your personal data, and data portability where applicable. You may also file a complaint with the Portuguese Data Protection Authority (CNPD).
Security
We apply reasonable measures to protect information received through the website. Even so, no digital transmission or storage method is entirely risk-free.
Changes to this policy
This policy may be updated whenever the website, contact channels, or applicable obligations change. The date shown at the top of this page reflects the latest version.
Contact
If you have any question about this policy, please contact us at reservas@terraltanaturetours.com.