Terms & Conditions
Last updated: March 27, 2026
These terms govern the use of the Terralta Nature Tours website and the contact or booking requests submitted through its digital channels.
Purpose of the website
This website provides information about experiences, tours, contact details, frequently asked questions, and editorial content related to Pico Island and to the experiences operated or recommended by Terralta Nature Tours.
Information, availability, and pricing
We make a reasonable effort to keep the information current. Even so, itineraries, schedules, meeting points, availability, and pricing may be adjusted whenever operations require it. The information shown at the time of booking or confirmation prevails for that booking.
Contact and booking requests
- Requests may be submitted through the contact form, email, phone, or WhatsApp.
- When available, online booking may be completed through FareHarbor.
- By submitting a request, the user agrees to provide accurate and up-to-date information.
Changes, cancellations, and refunds
Specific change, cancellation, or refund conditions may vary depending on the experience and booking channel. Whenever a tour has its own rules on the booking page or during confirmation, those conditions prevail for that reservation.
Operational conditions
For safety, weather, or operational reasons, Terralta Nature Tours may adjust schedules, routes, stops, or availability. Whenever possible, those changes will be communicated with reasonable notice.
Participation in experiences
Participants must follow the instructions given by the team and inform us in advance of any relevant mobility, health, dietary, or logistical needs that may affect the experience.
External links and third-party platforms
The website may include links to external platforms, including social networks, WhatsApp, TripAdvisor, and booking systems. The use of those services is governed by the terms and policies of their respective operators.
Intellectual property
Unless stated otherwise, the texts, images, visual identity, and other contents of this website belong to Terralta Nature Tours or are used with permission. They may not be reproduced or reused without prior written authorization.
Liability
Within the limits allowed by law, Terralta Nature Tours is not liable for temporary website outages, delays caused by third parties, or content hosted on external platforms outside its direct control.
Complaints Book
If you wish to file a formal complaint, you may use the Portuguese Complaints Book.
Applicable law
These terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rules that may apply.
Contact
For any question related to these terms, please contact us at reservas@terraltanaturetours.com.